COA’s Telephone Reassurance program was started during the pandemic in order to check in with isolated seniors, assess or reassess their needs, and provide a listening ear. In a year’s time, COA staff members made more than 20,000 phone calls to our clients.
Because of the positive response to this
program, COA decided to continue calling our clients even after some began to interact in person once
again with families, friends, and neighbors. The frequency and length of the phone calls is left up to the
client. Some clients appreciate a quick bi-weekly check-in, while others want to talk for a while.
Telephone Reassurance is available to all COA clients.